Selected work
Projects
Open-source engineering and confidentiality-safe case studies showing how I connect platform strategy, architecture, teams, and measurable outcomes.
SalesPyForce
An MIT-licensed Python SDK that makes Salesforce REST API integrations easier to build, reuse, and maintain.
View detailsPyDPlus
An MIT-licensed Python SDK for reusable administration and automation with the RSA ID Plus cloud authentication platform.
View detailsExpanding Digital Customer Self-Service
Increased online support-case submission from approximately 24% to over 70% by improving the customer support portal and knowledge experience.
View detailsCommunity Migration to Salesforce Experience Cloud
Replaced a third-party community platform with Salesforce Experience Cloud, saving approximately $130,000 annually.
View detailsConsolidating Customer Applications into Salesforce
Helped consolidate multiple AWS-hosted customer applications into Salesforce Experience Cloud, saving more than $150,000 annually.
View details