Online support-case submission after expanding portal case management, knowledge discovery, and self-service.
People, platforms, and outcomes
I connect enterprise strategy with hands-on technical depth.
Jeff Shurtliff leads enterprise business applications and Salesforce platforms, combining global people leadership with hands-on architecture, Python, automation, security, and open-source engineering.
About me
Leadership that stays close to the architecture
I am an enterprise business applications leader and hands-on builder with more than a decade of experience spanning Salesforce, customer and partner experiences, identity and security, integrations, service management, and Python engineering.
I do my best work at the intersection of strategy and execution: translating business needs into secure, maintainable platforms; leading distributed teams and cross-functional programs; and staying close enough to the architecture and code to help solve the hardest problems.
Selected impact
Business outcomes backed by platform depth
Annual savings from moving an online community to Salesforce Experience Cloud.
Annual savings from consolidating AWS-hosted customer applications into Salesforce.
Contributors led across the United States, Egypt, and India on enterprise platform teams.
What I bring
A platform leader's view of the whole system
Enterprise platform leadership
Strategy, roadmaps, delivery, operations, vendors, licensing, governance, and risk across Salesforce and connected business applications.
Global people leadership
Distributed-team leadership across regions, disciplines, and vendors, with a focus on clarity, accountability, coaching, and outcomes.
Salesforce architecture
Hands-on experience across Experience, Service, and Sales Cloud, CPQ, Flow, Apex, Lightning Web Components, security, and integrations.
Python and API engineering
Reusable SDKs, REST integrations, automation, Linux services, and maintainable open-source packages built to solve real platform problems.
Selected proof
Featured projects and outcomes
SalesPyForce
An MIT-licensed Python SDK that makes Salesforce REST API integrations easier to build, reuse, and maintain.
View detailsPyDPlus
An MIT-licensed Python SDK for reusable administration and automation with the RSA ID Plus cloud authentication platform.
View detailsExpanding Digital Customer Self-Service
Increased online support-case submission from approximately 24% to over 70% by improving the customer support portal and knowledge experience.
View detailsCommunity Migration to Salesforce Experience Cloud
Replaced a third-party community platform with Salesforce Experience Cloud, saving approximately $130,000 annually.
View details