Résumé

Jeff-Shurtliff-Resume-2026.pdf
Two pages · US Letter · tagged and ATS-readable

Executive profile

Enterprise business applications leader with more than a decade of experience modernizing platforms, integrations, and customer and partner experiences in cybersecurity and enterprise technology. Combines global people leadership with hands-on Salesforce, Python, architecture, automation, AI, and security depth. Owned RSA’s Salesforce ecosystem and connected application portfolio while leading approximately 15 contributors across the United States, Egypt, and India.

Leadership and platform expertise

Leadership: Business and enterprise applications, global people leadership, portfolio and roadmap strategy, hiring, coaching, performance management, and cross-functional program delivery
Platforms: Salesforce platform ownership, CRM and quote-to-cash, customer and partner experience, enterprise integrations, identity and access management, and service management
Governance and innovation: Enterprise architecture, security and risk, vendor and licensing management, AI-assisted engineering, Python automation, and open source

Professional experience

RSA Security · December 2013–August 2026

Manager, IT Business Applications · February 2022–August 2026
Owned Salesforce and connected business applications, led approximately 15 global contributors, and directed roadmaps, delivery, licensing, governance, integrations, platform modernization, and cost-reduction initiatives.

Team Lead & Senior Administrator, RSA Link · September 2017–March 2022
Led the customer support portal, community, and knowledge experience; expanded online case submission from approximately 24% to over 70%; and delivered migrations and API-driven automation.

Senior Social Engagement Manager; Technical Support Engineer II · December 2013–September 2017
Helped implement and govern the customer support experience, partnered with Salesforce teams, and supported complex security analytics issues.

EMC / Dell Technologies · June 2012–January 2014

Served as a global escalation point for Symmetrix enterprise-storage configuration, performance, and high-severity troubleshooting.

Marketecture · May 2011–June 2012

Progressed into team leadership, training, coaching, service monitoring, and escalated support for a SaaS platform.

Open source and applied AI

Created and published SalesPyForce, an open-source Python SDK for Salesforce developed while building an enterprise integration.
Created and published PyDPlus, an open-source Python SDK for RSA ID Plus administrative automation.
Apply AI-assisted and agentic software engineering while retaining human accountability for architecture, testing, security, and quality.

Education and credentials

Bachelor of Science in Information Technology, Utah Valley University. Current credentials include CISSP, Salesforce Experience Cloud Consultant, Salesforce Administrator, Salesforce Associate, and Freshservice Product Expert.

For complete role detail, technologies, dates, and credentials, view the PDF résumé.